The go.google.com / vundo.trojan virus and how to remove it

Thanks to all the helpful tips found at Trouble Fixers and Precise Security that helped me make this guide.  Try one of these tips: one of them will do the trick.

  1. Try downloading Malwarebytes Anti-Malware and if the installer won’t start then try renaming the installer file.  This software is very light-weight, but still it will remove most components of the virus.
  2. This is an important step: Go to the start menu, and right click on My Computer, and click on Manage.
    Then, go to the Device Manager under System Tools.  Then go to the view menu and click on Show Hidden Devices.  Go to Non-Plug and Play Drivers and find tdssserv.sys.  Right-click on the device and click on Properties.  First of all, check the section that says Device Status.  If that box says This device is not present, is not working properly, or does not have all its drivers installed. (Code 24), then this is a good thing.  That means MBAM (Malwarebytes) removed this device’s drivers.  No matter what though, in the drop-down menu below that, click on Disable Device.  Then click on OK.
  3. Now, close Computer Management.  Head back to the start menu and click on Run.  Then, type regedit into the box and hit enter.  Then, press Ctrl+F on your keyboard and then type TDSS.  Hit enter.  Wait for a second, and then wait until it finds something.  If and when it finds a key, right click the whole Key in the left panel and delete it.  Then keep on pressing Ctrl+F until you’ve found all the keys and deleted them.  You may not be able to delete all of them.  This is ok, just try though.
  4. Go to your start menu and click on search and then click on All Files and Folders, and then type in TDSS in the search box in the All or Part of the File Name box and in the Look In drop down menu, select the hard disk windows is installed on.  Delete all the search results.
  5. Try installing AVG.  This removes lots of stuff, and has active virus prevention, so when the virus tries to launch a process, it notices immediately and helps remove the threat.  This is a good idea to use.  You can download AVG Free edition here.  If the installer will not load, then try renaming it, as we did to MBAM.  You could also try doing this after the system restore if the installer will not load.  Also, if the MBAM installer will not load no matter what, then do the system restore first.
  6. If you’re still having trouble with stuff popping up when using your internet browser, then try doing a system restore.  Go to the Start menu, click on All Programs, go to Accessories, go to System Tools and click on System Restore.  Follow the steps.  Only do this if all the other steps didn’t help get rid of the virus.

Hope you fix your virus problems!!!!

  • Markus

    Cheers bigguyconnor the instructions to remove TDSS (aka go.google) worked a treat – Thanks. MBAM runs very slowly, but also housecall also assisted for an on-line scan. ps.. It helps if you have a second pc to download all the stuff before hand too :-)

    Mark.

  • Markus

    Cheers bigguyconnor the instructions to remove TDSS (aka go.google) worked a treat – Thanks. MBAM runs very slowly, but also housecall also assisted for an on-line scan. ps.. It helps if you have a second pc to download all the stuff before hand too :-)

    Mark.

  • thebigguyconnor

    Very true! Thanks for the comment! It was quite an ordeal getting rid of it for me!

  • thebigguyconnor

    Very true! Thanks for the comment! It was quite an ordeal getting rid of it for me!

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  • Sharingknowledge

    This solution worked for me. http://www.review-buddy.com/spyware-removers/ho

  • http://www.mydailytech.com Connor McBrine-Ellis

    Very true! Thanks for the comment! It was quite an ordeal getting rid of it for me!

  • http://www.mydailytech.com Connor McBrine-Ellis

    That solution looks ok, but that big Spyware remover link looks a bit iffy.

    If you go to that site, personally I’d only use the Manual removal tools (at the bottom of that link’s page) rather than maybe accidentally downloading even MORE spyware.

  • Anonymous

    I hate computer virus! They make my computer broke~

  • Anonymous

    My computer attacked by virus.How can I get rid of it?