Subscribe Feed (RSS)Ok, ok, I was really stupid! Don’t go posting comments saying how stupid I was!
So here’s the story. I get my Acer Extensa 5420 at Costco, and come home and open it up, and I get all excited, and I’m happy! So then about a week later, I accidentally delete the partition that Vista’s in when dual-booting XP in order to use legacy apps (STUPID ME!). So I try and get a recovery CD from Acer because my built-in eRecovery option wouldn’t work. Here’s a letter I wrote to Acer explaining what happened from then on:
To Whom It May Concern:
About a week after I got my Extensa computer, I wanted to use the built-in eRecovery feature that my laptop was supposed to come with. So when it was starting up, I pressed alt+f10, as I was directed to by the laptop’s manual, but this didn’t work. So, I called acer’s “Customer Interaction Centre”, and I had them send me some recovery CDs. This was when the problems began. Here’s a list of the issues I had with these first cds:
- The CD’s operating system (my computer came with Vista Home Premium – the cd’s recovery os was Vista Home Basic)
- The CD’s language (my computer came with english as it’s main language, but the recovery cd installed spanish, and I couldn’t understand what the computer was saying)
- Wouldn’t recognise a whole bunch of my hardware – including my graphics card, my dvd drive, my card reader, and my wireless internet connection.
- The invoice said my cds were french, but on the cds themselves they said they were spanish. so the invoice was incorrect.I called in to the customer interaction centre, and gave my order number, and the person there said that the person who had sent me the first set of the disks had, #1 – sent me ones that weren’t designed for my computer, and #2 – they were the wrong language (i already knew this), and finally #3 – they were the wrong operating system (i ALSO already knew this. He said he’d resend the disks.
Now, I have a week of wasted time and money because i have NO access to my computer whatsoever, while I wait for the cds to arrive. The person I was talking to on the phone said they would arrive in two business days!
Finally, after a week’s wait, my cds have arrived to me, and I start using them, only to find out that they are FRENCH! Maybe the person thought that I wanted french cds, because on the first invoice I recieved it said Vista home basic french, whereas the cds were in actuality spanish.
I would like it if someone could kindly send me some recovery cds, with windows vista home premium designed for my acer extensa 5420, IN ENGLISH, please!
Thanks in advance for your help and assistance,
Connor McBrine-Ellis
No one bothered replying for a day, so I get impatient and call Acer’s Customer Interaction Centre, and I get a really helpful person who told me that he’d send me the right CDs, en anglais, s’il vous plait!
I’ll update you on whether these CDs were actually english when they arrive. They’ll arrive in about 3-7 business days because they use FedEx express shipping.
Connor :p
