* Update: See my new post Bell Problems Solved on how this issue turned out! *
It’s late, and as I sit here and wait in queue for bell ‘support’ chat, I’ll tell you about the kind of trouble that I’ve been having tonight. Well, basically, I need to be able to print from a laptop to a different computer on the network. What really irritates me is that they just don’t understand what you’re saying.
I think that Bell and other big corporations should stop making these people who have
english as a second language do the support chat! This is what I got:
System Welcome Connor.
System Connecting to server. Please wait…
System Connected to server.
System Muthu (SCI-12047) has joined the session.
System Connected with Muthu (SCI-12047).
Muthu (SCI-12047) Greetings Connor,
Thank you for choosing Bell, my name is Muthu (SCI-12047), how may I help you today?
You hi
Muthu (SCI-12047) Hi Connor.
You I need to be able to use a printer on a different computer than the one i am using right now
You I want to install it so I can connect through the router and access files on that computer too
Muthu (SCI-12047) May I have your b1 user id?
You ok it’s ——–
Muthu (SCI-12047) Thank you for your information, give me a moment to retrieve your account.
You sure
Muthu (SCI-12047) I apologize we do not offer support for this specific issue. I request you to configure your printer provider for assistance.
The one before that was much worse, but you get my idea! It’s not the printer company’s modem, it’s YOUR modem.
And by ‘configure’…
I’m sure you mean ‘call’.
I’m fed up and I’m going to bed.
Now it’s the morning and I still have to fix it. I’m going to start another support chat.
I have suspicions that it’s the new modem/router that’s causing the problem.
Also, with our new internet we’re supposed to be getting around 5 mbps!
I wonder if anyone else is having this problem.
First I’ll try and fix the network issue and then I’ll fix the speed issue.
I was also searching on Google, and found that people were also having issues with home networking. I just went through another chat:
System Welcome Connor.
System Connecting to server. Please wait…
System Connected to server.
System Vinod R (SCI-9020) has joined the session.
System Connected with Vinod R (SCI-9020).
Vinod R (SCI-9020) Greetings Connor,
Thank you for choosing Bell, my name is Vinod R (SCI-9020), how may I help you today?
You Hi, I need to be access files on a different computer from the one I am on.
Vinod R (SCI-9020) May I have your b1 number and your e mail address please?
You ——–
You ——.——-@sympatico.ca
Vinod R (SCI-9020) Thank you for your informations.
Vinod R (SCI-9020) May I confirm that you need to connect your computer wireless?
You I need to access files on a different computer wirelessly
You yes
Vinod R (SCI-9020) I certainly can help you with that Connor
Vinod R (SCI-9020) May I know that you are connecting wireless for the first time?
You No, I connected before
Vinod R (SCI-9020) So, you need to reconnect. Am I right?
You No, I can connect, but I need to access files on a different computer in the network
Vinod R (SCI-9020) Would you mind if I ask a few questions before we proceed? This will
give me a better understanding of your problem.
You sure
Vinod R (SCI-9020) Thank you.
Vinod R (SCI-9020) It seems that already you are having wireless connection. Now you need to access the files on your first computer from your second computer. Am I right?
You yes
Vinod R (SCI-9020) I apologize we do not offer support for this specific issue. I can redirect you in to the proper direction and you should be able to get the information you need regarding this.
You ok
Vinod R (SCI-9020) I would suggest you to contact your local network technicians.
Vinod R (SCI-9020) Thank You. Is there something else we can help you with today?
You no thanks
NRRGH! I AM THE LOCAL NETWORK TECHNICIANS! I’m sorry but, I don’t live in a company. I AM the computer administrator, vendor and network technicians!
Help!
Here’s a chat I had with someone about our speed issue.
System Welcome Connor.
System Connecting to server. Please wait…
System Connected to server.
System Paul (SCI-11624) has joined the session.
System Connected with Paul (SCI-11624).
Paul (SCI-11624) Greetings Connor,
Thank you for choosing Bell, my name is Paul (SCI-11624), how may I help you today?
You Hi, we recently ordered a Bell Total Internet Performance package, and I ran a speed test and there was no difference in speed
You we’re supposed to be getting around 5 mbps
Paul (SCI-11624) Connor, I certainly can help you with that
Paul (SCI-11624) May I have your b1 number please so that I can pull up your account?
You ——–
Paul (SCI-11624) Thanks for the Information, Connor.
Paul (SCI-11624) Please give me a moment.
Paul (SCI-11624) May I have your service telephone number?
You — — —-
Paul (SCI-11624) Thanks for the Information.
Paul (SCI-11624) Please give me a moment. Let me check with your line profile.
You sure
Paul (SCI-11624) Connor, I checked with your line profile and its seems a problem with your line profile.
You ok
Paul (SCI-11624) I can walk you through a few steps right now if you wish and I am sure we can fix your issue.
You i would like that very much
Paul (SCI-11624) I would suggest you to verify your physical setup:
1. There should not be any filters or extensions between the modem and the phone jack. The should not be a router or hub between the modem and the computer.
2. The cable should not be longer than 2 meters (7 feet).
3. Make sure the modem is at least 30 CM (1 foot) away from any electrical device including the computer.
4. Verify that filters are installed on every phone except the one plugged into the modem.
5. Ensure that the wires are in good condition.
6. Unplug all phone devices. Plug one phone at the time and try to browse one more time to see if the service have improve.
Paul (SCI-11624) Thank you.
You should I try that now?
Paul (SCI-11624) Yes.
You thanks
System The session has ended.
After I talked to this guy, I got back on the phone about our network issue (again) and the lady gave me dell’s phone no – 1 800 847 4096.
She said that you might need admin privileges which I agreed with, but I’m not sure what calling dell will do. So I called them.
And they said they don’t help with that…
Sometimes you get a good one, and sometimes you get a bad one, is what I conclude from this.
